All of us here at AcrobatAnt like to think we have a little ‘Acrobat’ in us. Compare us to these acrobat skills and traits and see for yourself.
Flexibility –So acrobats can put their feet behind their heads – so what?! We can ramp up a new project or halt one in a moment’s notice. We can meet on the client’s terms – in person, online, via email or phone. Each client manager prides themselves on managing projects in a way that each unique client would expect.
Grip – Acrobats seem to have pretty good ‘grip’ – they can grab a moving bar and not let go while flinging themselves across an arena. Well, AcrobatAnts have a pretty good grip too. We manage to hold on to our clients and not let them slip through the cracks. Most of our clients have been our clients for over 5 years – and we plan to keep our new clients for at least that long and longer. When we enter a client relationship – we are in it for the long haul. We pride ourselves in our ability to hold fast to our client relationships.
No Fear – Acrobats aren’t really scared of heights, falling or a lot of other ‘scary’ things. We also welcome some ‘scary’ things like new tools, processes and ideas. The phrase, ‘But we haven’t done it that way before’ isn’t in the AcrobatAnt language. If there is an idea or tool that makes since for our client’s goals – let’s do it! No fear!
Friends – Acrobats have to count on their team to do their job. If you can’t trust the person on the other side of the trapeze, who can you trust? AcrobatAnts are a team and we’ve learned to trust each other. The variety of experience and expertise on our team makes us stronger and more flexible. One person’s strengths spread throughout the colony, increasing everyone’s performance. While, a person’s weaknesses are minimized by their coach and team members who help improve their technique and keep them from falling off the trapeze while they learn. Acrobats are team players and so are we.
Performance – Even if an acrobatic team puts on the best show of their life, what does it matter if no one watched to critique their performance? AcrobatAnts do their job, do it well and expect to be held accountable. We make our clients happy by not only performing amazing feats of marketing, but also helping them see how the performance helped their business objectives.
So, while you (probably) won’t see us flying through the air or doing amazing feats of balance – we pride ourselves in being acrobatic. If you want to see what AcrobatAnt can do for your business, contact us today at Info@AcrobatAnt.com.
Corporations previously dished out advertising and products and customers were expected to passively receive the messages and then love the products. However, times have changed. Customers no longer want to passively sit on their couch and be told what to do. Customers realize they have a voice and they want to use it. So, companies do market research and crunch some numbers. And, ah-ha, they realize that customer’s do not want black model-Ts anymore.
Companies think they understand their customers; they begin to offer brown and blue Model-Ts. They do their best to appeal to their ‘secondary market.’ Some companies even have the resources to reach their tertiary market. Customers should appreciate their effort to speak to them, right? Wrong. Customers are smarter than you think – they are smarter than we think. The company’s efforts to get connected to their ‘markets’ are viewed as hypocrisy. Each customer responds to the company’s efforts with a unanimous, “You don’t know me.” Customers are not a market or even a target demographic. Customers are real people and they don’t want a model-T, no matter what color it is.
Jane wants a green SUV. Fred wants a blue compact. Jake wants a white truck. Sue wants a pink jeep. They have wants. They have needs. How is the company supposed to know what Jane wants versus what Sue wants? Simple. Listen. They want to tell everyone. Customers are accustomed to communicating their wants in real time – all the time; blogs, texts, DVR, Satellite radio, social sites, emails, and even online games. We are all constantly communicating. But, is anyone listening?
Let the customers choose how they want communicate. Give them options. More than options; give them a way to communicate back to you quickly. Technology allows almost instant communication from the company to a consumer. Likewise, the company should allow for the customer to reciprocate that communication. Just like in marriage counseling 101; it’s not really communication unless both parties are speaking and listening.
So, be creative. With every communication going out from your company, ask yourself, “What communication do I want back from my customer (or prospect) and how do I want them to give it?” If you don’t get feedback, maybe you’re not asking the right question or giving the right feedback channel. Remember, they may not want a model-T at all.
The Ants think this is worth sharing with our clients and friends. This excerpt is from the findings brought to from the Kellogg School of Management and Penn State:
- Businesses that maintained or increased their advertising spend during recession averaged higher sales growth during the following three years
- Within four years, the businesses that maintained or increased their advertising spend during that recession experienced a 256% growth in sales over those that had cut back on advertising
- A decade later, an additional study found that aggressive recession advertisers increased market share 2 1/2 times the average for all businesses during the post-recession.
Good things to know!